Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at epileptic_champ_goo@protonmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at epileptic_champ_goo@protonmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at epileptic_champ_goo@protonmail.com.

EpiChamp Studios™ — Return, Exchange & Refund Policy

Effective Date: August 27, 2026

At EpiChamp Studios™, every piece is produced specifically for you. Because our apparel is made to order, we do not accept returns or provide refunds for reasons including, but not limited to, changes of mind, incorrect size selection, incorrect color selection, personal preference, or failure to review product information before placing an order.

Please review your order carefully before completing your purchase.

ALL SALES ARE FINAL

EpiChamp Studios™ does not accept returns and does not issue refunds for correctly fulfilled orders.

Once an order has been placed, it is considered final and is sent into our production and fulfillment process.

We are unable to provide refunds or returns because:

  • You changed your mind.
  • You ordered the wrong size.
  • You ordered the wrong color.
  • The item does not fit as expected.
  • You no longer want the item.
  • You do not like the item after receiving it.
  • You found the product at another retailer.
  • You entered an incorrect shipping address.
  • You failed to review the product description, size information, or other product details before purchasing.

Please carefully review your size, color, shipping information, and order details before submitting your order.

SIZE EXCHANGES

We understand that sizing can sometimes be difficult when purchasing clothing online.

If you receive your order and determine that you need a larger size, EpiChamp Studios™ may approve a one-time size exchange subject to the conditions below.

To qualify for a size exchange:

The item must:

  • Be completely unworn.
  • Be unwashed.
  • Be undamaged.
  • Have no stains, odors, makeup, deodorant, pet hair, or other signs of use.
  • Remain in its original condition.
  • Be requested within 7 calendar days of confirmed delivery.
  • Be the same product and design originally purchased.
  • Be exchanged only for a larger available size.

Items that have been worn, washed, altered, damaged, or otherwise used are not eligible for exchange.

Important:

Size exchanges are not guaranteed.

An exchange is subject to inventory and fulfillment availability. If the requested larger size is unavailable, we will not substitute another product or design.

If an eligible larger size is unavailable, store credit may be issued at our discretion rather than a refund.

CUSTOMER RESPONSIBILITY FOR EXCHANGES

The customer is responsible for all shipping costs associated with an approved size exchange unless the original item was defective or incorrectly fulfilled by EpiChamp Studios™.

EpiChamp Studios™ does not provide prepaid return labels for customer-requested size exchanges.

You must receive written approval from EpiChamp Studios™ before sending any item back.

Do not ship an item to us without receiving exchange authorization first.

Unauthorized returns may be refused and returned to the sender at the sender’s expense.

STORE CREDIT

When store credit is approved, it will be issued electronically to the customer using the email address associated with the original order.

Store credit:

  • Is not redeemable for cash.
  • Is not transferable unless otherwise authorized by EpiChamp Studios™.
  • Cannot be applied to a previous purchase.
  • May be used toward a future EpiChamp Studios™ purchase.
  • Does not include original shipping charges unless otherwise required by law.

Store credit issued as a resolution for an eligible issue does not constitute a cash refund.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Although all orders are produced and inspected through our fulfillment process, mistakes can occasionally occur.

If you receive an item that is:

  • Damaged during fulfillment or delivery;
  • Defective;
  • Incorrectly printed;
  • Missing a significant portion of the intended design; or
  • Different from the product you ordered,

contact us within 7 calendar days of confirmed delivery.

Please provide:

  1. Your order number.
  2. A description of the issue.
  3. Clear photographs of the item.
  4. Clear photographs of the packaging, if applicable.
  5. Any additional information reasonably requested by EpiChamp Studios™.

Do not send the item back before receiving instructions from us.

After reviewing the claim, EpiChamp Studios™ may, at its discretion and where appropriate, provide a replacement, store credit, or another appropriate remedy.

If the issue resulted from an error attributable to EpiChamp Studios™ or our fulfillment provider, we will work with you to resolve the issue without charging you for the corrective replacement.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

EpiChamp Studios™ is not responsible for orders that are delayed, returned, lost, or delivered to an incorrect location because the customer entered an incorrect or incomplete shipping address.

If you notice an address error before your order enters production, contact us immediately.

We will make reasonable efforts to correct the address before production or shipment, but we cannot guarantee that an address change will be possible.

Once an order has entered production or has shipped, the shipping address generally cannot be changed.

LOST OR STOLEN PACKAGES

EpiChamp Studios™ is not responsible for packages confirmed by the carrier as delivered to the shipping address provided at checkout.

If tracking confirms delivery but you cannot locate your package, please first check with household members, neighbors, building management, mailrooms, and the applicable shipping carrier.

If the carrier confirms that the package was lost in transit before delivery, contact us so we can review the situation and determine the appropriate resolution.

ORDER CANCELLATIONS

Because our products may enter production shortly after an order is placed, cancellation requests must be submitted as soon as possible.

An order cannot be guaranteed cancellable once it has entered production or fulfillment.

If an order has already entered production, we may be unable to cancel it.

Where applicable law requires cancellation or a refund, those rights will apply regardless of this policy.

SHIPPING DELAYS

EpiChamp Studios™ provides shipping and delivery estimates based on information supplied by our fulfillment and shipping partners.

Estimated delivery dates are estimates and not guarantees unless expressly stated otherwise.

Carrier delays, weather, holidays, customs processing, supply-chain interruptions, production issues, and other circumstances outside our reasonable control may affect delivery times.

However, EpiChamp Studios™ will comply with applicable laws regarding delayed or unshipped orders. If we cannot ship an order within a legally applicable or promised timeframe, we will provide any notices, options, cancellations, or refunds required by law.

FINAL SALE ITEMS

Products identified as FINAL SALE are not eligible for return, refund, or size exchange except where required by applicable law.

Promotional, discounted, limited-edition, or clearance merchandise may have additional restrictions that will be clearly disclosed at the time of purchase.

POLICY ABUSE

EpiChamp Studios™ reserves the right to investigate suspected fraudulent, abusive, or repetitive claims.

We may decline an exchange or other discretionary remedy where we reasonably determine that the request involves misuse of this policy, fraudulent activity, intentional damage, or repeated abuse of our customer-service process.

Nothing in this section limits any rights or remedies provided to customers by applicable law.

OUR COMMITMENT

We want you to love what you receive from EpiChamp Studios™.

While our made-to-order model means we cannot offer traditional returns or refunds, we will make reasonable efforts to correct legitimate fulfillment or product issues.

Please choose carefully, review your order before purchasing, and contact us promptly if there is a legitimate problem with your order.

For questions regarding this policy or an eligible order issue, contact:

EpiChamp Studios™
Email: Epileptic_Champ_Goo@protonmail.com
Website:  ⁠epichampstudios.com