Shipping policy

SHIPPING POLICY

Effective Date: August 29, 2026

Thank you for shopping with EpiChamp Studios.

This Shipping Policy explains how orders placed through epichampstudios.com are processed, prepared, shipped, tracked, and delivered.

EpiChamp Studios LLC (“EpiChamp Studios,” “EpiChamp,” “we,” “us,” or “our”) makes reasonable efforts to process and fulfill orders accurately and within the timeframes communicated at the time of purchase.

By placing an order through our website, you acknowledge and agree to this Shipping Policy and our Terms of Service.

Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable law.

1. ORDER PROCESSING

Orders are generally processed after payment has been successfully authorized and the order has been accepted by EpiChamp Studios.

Unless a different processing timeframe is specifically stated on the applicable product page, collection page, promotional material, checkout page, or order confirmation, orders are generally expected to be processed for shipment within [INSERT ACTUAL PROCESSING TIME] business days.

Business days generally mean Monday through Friday and exclude applicable U.S. federal holidays and days on which our fulfillment operations are closed.

Processing time is separate from transit time.

For example, if an order takes 3 business days to process and the selected shipping service takes an estimated 3–5 business days in transit, the total delivery timeframe may be approximately 6–8 business days.

Processing estimates are not guaranteed delivery dates unless expressly identified as guaranteed.

We will not intentionally advertise a processing timeframe unless we have a reasonable basis to believe we can meet it.

2. MADE-TO-ORDER AND PRINT-ON-DEMAND PRODUCTS

Certain EpiChamp Studios products may be produced, printed, embroidered, finished, packaged, or otherwise fulfilled after an order is placed.

These products may require additional processing time compared with products that are already prepared for shipment.

When applicable, the product page or checkout experience will provide the most relevant processing information available at the time the order is placed.

Because production and fulfillment may involve third-party manufacturing or fulfillment partners, production schedules may occasionally be affected by circumstances outside EpiChamp Studios’ reasonable control.

We will make reasonable efforts to communicate material fulfillment delays when we become aware of them.

3. SHIPPING METHODS AND TRANSIT TIMES

Available shipping methods and estimated transit times are displayed during checkout when available.

Shipping speeds refer to the carrier transit portion of delivery and do not necessarily include product processing or production time.

A “2-day,” “3-day,” “Priority,” “Express,” or similar shipping option does not automatically mean that your order will arrive two, three, or another specified number of days after purchase unless the applicable offer expressly states otherwise.

Carrier estimates are estimates and may be affected by circumstances outside EpiChamp Studios’ control.

Selecting a faster shipping method does not necessarily reduce manufacturing or order-processing time unless expressly stated.

4. SHIPPING COSTS

Shipping charges, if applicable, are displayed during checkout before the order is completed.

Shipping charges may vary based on:

  • destination;
  • package size;
  • package weight;
  • number of products;
  • shipping method;
  • carrier;
  • promotional offers; and
  • other applicable factors.

EpiChamp Studios reserves the right to change shipping rates and available shipping methods at any time.

The shipping charge displayed and accepted at checkout will generally apply to that order, except where correction is required because of an obvious technical, pricing, fraud, or other error.

5. FREE SHIPPING

When EpiChamp Studios offers free shipping, the offer is subject to the terms displayed with the promotion.

Free-shipping promotions may:

  • apply only to qualifying products;
  • require a minimum purchase amount;
  • apply only to particular destinations;
  • apply only to particular shipping methods;
  • exclude certain products or collections; or
  • be limited to a specific promotional period.

Unless expressly stated otherwise, free shipping does not guarantee a particular delivery date.

6. SHIPPING DESTINATIONS

EpiChamp Studios may ship to locations displayed as available during checkout.

We reserve the right to restrict shipping to certain destinations when necessary because of:

  • carrier limitations;
  • manufacturing or fulfillment limitations;
  • legal or regulatory restrictions;
  • customs restrictions;
  • fraud prevention;
  • product restrictions;
  • operational limitations; or
  • circumstances outside our reasonable control.

If your destination is unavailable at checkout, we may be unable to fulfill the order to that destination.

7. ACCURATE SHIPPING INFORMATION

You are responsible for providing a complete and accurate shipping address at checkout.

Before submitting your order, carefully verify:

  • recipient name;
  • street address;
  • apartment/unit number;
  • city;
  • state/province;
  • ZIP/postal code;
  • country; and
  • any other required delivery information.

EpiChamp Studios is not responsible for delays, failed delivery, additional shipping charges, returned packages, or other problems caused by inaccurate, incomplete, outdated, or incorrectly entered shipping information, to the extent permitted by applicable law.

If you discover an address error immediately after placing an order, contact us as soon as possible.

We will make reasonable efforts to correct the address before shipment when possible, but we cannot guarantee that an address can be changed after an order has been submitted.

Once an order has entered production, fulfillment, or shipment, we may be unable to modify the shipping address.

8. ORDER CHANGES AND CANCELLATIONS BEFORE SHIPMENT

If you need to change or cancel an order, contact us as soon as possible.

An order may become non-cancellable or non-modifiable once it has entered production, fulfillment, packaging, or shipment.

We do not guarantee that cancellation or modification requests can be accommodated.

Nothing in this section limits any cancellation or refund rights required by applicable law.

9. TRACKING INFORMATION

When tracking information is available, it may be provided to you by email, through your customer account, or through another electronic method.

Tracking information is supplied by the applicable carrier or fulfillment provider.

Tracking information may not update immediately after a shipping label is created.

A shipping label being created does not necessarily mean that the package has already entered the carrier’s transportation network.

Tracking scans may be delayed because of carrier processing, weekends, holidays, transportation conditions, or other circumstances.

10. DELIVERY ESTIMATES

Delivery estimates provided on the Site, during checkout, in order confirmations, or by a carrier are estimates unless expressly identified as guaranteed.

EpiChamp Studios does not control the carrier after the package has been transferred to the carrier.

We therefore cannot guarantee that a carrier will deliver a package on a particular date or at a particular time.

You should not rely on an estimated delivery date for time-sensitive events unless you have received an express written guarantee from EpiChamp Studios.

11. CARRIER DELAYS

Carrier delays can occur for reasons including:

  • severe weather;
  • natural disasters;
  • transportation disruptions;
  • mechanical problems;
  • staffing issues;
  • operational backlogs;
  • holidays;
  • incorrect or incomplete addresses;
  • customs processing;
  • security issues;
  • government restrictions; or
  • other circumstances outside EpiChamp Studios’ reasonable control.

We will make reasonable efforts to assist customers with legitimate delivery problems, but we cannot control the carrier’s operations.

A carrier delay does not automatically establish that EpiChamp Studios breached its obligations.

Nothing in this section eliminates any rights you may have under applicable law.

12. LOST, STOLEN, OR MISDELIVERED PACKAGES

If tracking information indicates that a package was delivered but you cannot locate it, first check:

  • the delivery location;
  • mailbox or package area;
  • front, side, or rear entrances;
  • building management or leasing office;
  • household members;
  • neighbors; and
  • any delivery instructions associated with the order.

You should also contact the applicable carrier promptly.

If you believe your package was stolen after confirmed delivery, contact the appropriate local authorities or carrier as appropriate.

EpiChamp Studios is not responsible for packages that are stolen after confirmed delivery to the address supplied by the customer, except where applicable law requires otherwise.

If a carrier confirms that a package was lost or materially misdelivered, contact us so we can investigate the matter.

We may request information or documentation from you and/or the carrier before determining an appropriate resolution.

13. PACKAGES RETURNED TO SENDER

A package may be returned to the sender because of:

  • an incorrect address;
  • an incomplete address;
  • refusal of delivery;
  • failure to retrieve the package;
  • repeated delivery attempts;
  • customs issues;
  • carrier restrictions;
  • recipient unavailability; or
  • other circumstances attributable to the recipient or destination.

If a package is returned to EpiChamp Studios, contact us regarding available options.

Where permitted by applicable law, additional shipping charges may apply if you request that the package be shipped again.

If you do not request reshipment within a reasonable period after we notify you that the package has been returned, we may treat the order as abandoned to the extent permitted by applicable law.

Any refund will be handled according to our Refund/Return Policy and applicable law.

14. DAMAGED PACKAGES

If your package arrives visibly damaged, photograph the package and its contents as soon as reasonably possible.

If the merchandise itself is damaged, contact EpiChamp Studios promptly and provide:

  • your order number;
  • photographs of the package;
  • photographs of the damaged product;
  • photographs of the shipping label; and
  • a description of the damage.

Do not discard the packaging until we have had a reasonable opportunity to investigate the claim unless doing so is reasonably necessary for safety.

We may require reasonable evidence before approving a replacement, refund, or other remedy.

Nothing in this section limits rights or remedies that cannot legally be limited.

15. INCORRECT OR MISSING ITEMS

If you receive an item that is materially different from what you ordered, or if an item appears to be missing from your shipment, contact us promptly.

Provide your order number and reasonable documentation of the issue.

We will investigate the claim and, where appropriate, provide a remedy consistent with our Refund/Return Policy and applicable law.

16. SPLIT SHIPMENTS

An order containing multiple products may be shipped in separate packages or shipments.

This may occur because products:

  • are manufactured at different facilities;
  • become available at different times;
  • have different processing requirements;
  • are fulfilled by different fulfillment partners; or
  • are subject to different shipping restrictions.

If an order ships separately, you may receive multiple tracking numbers and delivery dates.

Unless otherwise required by law, a split shipment does not constitute a separate purchase.

17. PRE-ORDERS, LIMITED RELEASES, AND SPECIAL DROPS

Products identified as pre-orders, upcoming releases, limited releases, special drops, or otherwise subject to delayed fulfillment may have a different estimated processing or shipment timeframe.

The applicable product page or checkout notice will provide the relevant estimated timeframe when available.

Estimated release and shipment dates are not guaranteed unless expressly stated otherwise.

If a pre-order or delayed-release product cannot be shipped within the timeframe represented at the time of purchase, EpiChamp Studios will comply with applicable law, including applicable requirements concerning delay notices, cancellation options, and refunds.

18. DELAYED ORDERS

EpiChamp Studios makes reasonable efforts to ship orders within the applicable timeframe communicated to customers.

However, unexpected circumstances may prevent us from doing so.

If we determine that an order cannot be shipped within the timeframe required by applicable law, we will provide any delay notice, revised shipment information, cancellation option, consent request, or refund required by law.

For Internet orders, federal law generally requires sellers to have a reasonable basis for advertised shipment times and, when a seller cannot ship within the applicable promised timeframe, to offer the customer the choice between consenting to a delay and canceling for a prompt refund. (Federal Trade Commission)

Nothing in this Shipping Policy is intended to waive or reduce those requirements.

19. FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL

EpiChamp Studios will not be responsible for shipping or fulfillment delays caused by circumstances beyond our reasonable control, including:

  • natural disasters;
  • hurricanes;
  • tornadoes;
  • floods;
  • fires;
  • severe weather;
  • earthquakes;
  • war;
  • terrorism;
  • civil unrest;
  • government actions;
  • transportation disruptions;
  • carrier disruptions;
  • labor disruptions;
  • supplier failures;
  • manufacturing disruptions;
  • supply-chain disruptions;
  • utility failures;
  • telecommunications failures;
  • internet outages;
  • cybersecurity incidents;
  • pandemics or epidemics;
  • customs delays;
  • regulatory restrictions; or
  • other circumstances that could not reasonably be prevented or controlled by EpiChamp Studios.

This section does not eliminate any obligation to provide notices, refunds, or other remedies required by applicable law.

20. CUSTOMS, DUTIES, AND IMPORT FEES

For international shipments, the destination country may impose customs duties, taxes, brokerage fees, import fees, or other charges.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge.

The customer is responsible for any applicable customs duties, taxes, brokerage charges, or import fees imposed by the destination country, to the extent permitted by applicable law.

EpiChamp Studios does not control customs agencies or the amount of government-imposed import charges.

Customers are responsible for determining whether products may legally be imported into their destination country.

21. CUSTOMS DELAYS AND REFUSED INTERNATIONAL SHIPMENTS

International shipments may be delayed by customs authorities.

EpiChamp Studios cannot guarantee how long a destination country’s customs process will take.

If a customer refuses delivery or fails to pay applicable customs charges and the package is returned to EpiChamp Studios, additional shipping or handling charges may apply to any requested reshipment, to the extent permitted by applicable law.

Refunds, if applicable, will be handled according to our Refund/Return Policy and applicable law.

22. SHIPPING RESTRICTIONS

Certain products or destinations may be subject to shipping restrictions.

We reserve the right to refuse or cancel an order when fulfillment would violate applicable law, carrier requirements, customs restrictions, or other legitimate operational restrictions.

If an order is canceled because we cannot lawfully or reasonably ship the product to the selected destination after payment has been received, we will provide any refund required by applicable law.

23. FULFILLMENT PARTNERS

EpiChamp Studios may use third-party manufacturers, printers, embroiderers, warehouses, fulfillment companies, shipping platforms, carriers, and other service providers to manufacture, package, process, or deliver orders.

These providers may process or handle orders on our behalf.

We remain responsible for our obligations to customers to the extent required by applicable law, but we are not responsible for independent acts or omissions of third parties beyond our reasonable control except where applicable law provides otherwise.

24. SHIPPING INSURANCE

Unless expressly stated at checkout, EpiChamp Studios does not represent that every shipment is separately insured against every possible form of loss, theft, or damage.

Where carrier insurance or shipping protection applies, claims may be subject to the applicable carrier or provider’s terms, procedures, deadlines, and limitations.

Nothing in this section eliminates rights that cannot legally be waived.

25. DELIVERY TO THE ADDRESS PROVIDED

Once an order is shipped, the customer is responsible for monitoring the tracking information and taking reasonable steps to receive the package.

Where a carrier provides delivery confirmation showing delivery to the address supplied by the customer, EpiChamp Studios may treat the shipment as delivered unless there is evidence reasonably establishing otherwise.

We may investigate delivery disputes using available carrier records, tracking information, delivery scans, photographs, GPS information, signatures, communications, and other relevant evidence.

Submitting a false claim concerning a missing, stolen, damaged, or undelivered package may constitute fraud and may result in denial of future transactions and other lawful action.

26. DELIVERY ATTEMPTS

Carriers may make one or more delivery attempts depending on the shipping service and destination.

EpiChamp Studios does not control the number or timing of carrier delivery attempts.

Customers are responsible for following carrier instructions when a delivery attempt is unsuccessful.

27. BUSINESS DAYS AND HOLIDAYS

Unless otherwise stated, processing estimates are based on business days.

Weekends and applicable holidays may not count toward processing estimates.

Carrier transit estimates may use different operating schedules.

Customers should review the estimated delivery information provided at checkout.

28. SHIPPING POLICY CHANGES

EpiChamp Studios reserves the right to modify this Shipping Policy at any time.

The version posted on the Site will generally apply to orders placed after the effective date of the updated policy.

Changes will not retroactively eliminate rights or obligations that already apply to a completed transaction where prohibited by applicable law.

29. RELATIONSHIP TO OUR TERMS OF SERVICE

This Shipping Policy forms part of EpiChamp Studios’ Terms of Service.

If there is a conflict between this Shipping Policy and the Terms of Service concerning shipping, the more specific provision of this Shipping Policy will generally control, subject to applicable law.

Nothing in this policy overrides mandatory federal, state, local, or international consumer protections.

30. CONTACT US

For questions regarding shipping, order status, delivery issues, damaged packages, or other fulfillment concerns, contact:

EpiChamp Studios LLC

Website: epichampstudios.com

Email: [INSERT OFFICIAL BUSINESS EMAIL]

Business Address: [INSERT OFFICIAL BUSINESS ADDRESS]

When contacting us about an order, include your order number whenever possible.

CUSTOMER ACKNOWLEDGMENT

By placing an order through EpiChampStudios.com, you acknowledge that:

  • processing time and carrier transit time are separate;
  • shipping estimates are not necessarily guaranteed delivery dates;
  • carrier delays can occur;
  • you are responsible for providing accurate shipping information;
  • international orders may be subject to customs duties and import charges;
  • delivery problems may require investigation;
  • EpiChamp Studios may use third-party fulfillment and shipping providers; and
  • this Shipping Policy is subject to applicable law and the EpiChamp Studios Terms of Service.

Nothing in this policy is intended to deprive you of any legal right or remedy that cannot lawfully be waived.